Refund Policy

Refund Policy for CLX Logistics Bahamas

CLX Logistics Bahamas does not facilitate the return of packages or accept responsibility for items ordered incorrectly, with missing parts, or delivered incorrectly.

However, if your items are visibly damaged or an item is missing, we will HOLD the package at our receiving warehouse and contact you for further instructions. We are not liable for any hidden damage.

Items that are insured are only covered for transport from our receiving warehouse to the collection or delivery point in The Bahamas.

We strongly encourage inspecting your packages upon receipt, as we will not be responsible for them once signed for.

Filing a Claim

If your shipment arrived damaged or with items missing, file a claim within five (5) business days of receipt so our team can investigate.

Questions

If you have additional questions or require more information about this policy, contact us at customerservice@clxnow.com or (242) 605-0452.