FAQ
Straight answers on transit, customs, rates, warehousing, and tracking — drawn directly from our service tariff and operations.
How CLX works
CLX Logistics Bahamas Ltd. handles freight forwarding, customs brokerage, ship agency, and last-mile delivery on a single chain of custody. We use our own chassis, in-house trucking, and own brokerage on all standard work, which keeps coordination tight and accountability clear.
The answers below cover the questions importers and trade partners ask most. For anything beyond standard tariff work, our team will quote it directly.
Shipping & transit
How does a shipment move through CLX?
Cargo arrives by ocean freight, documentation is released against cleared funds and an original or telex-released BOL, customs brokerage is filed, and CLX drays the container in-house to the consignee. We coordinate every leg as one provider.
Do you deliver to the Family Islands?
Yes. CLX is a DHL Express Family Islands last-mile partner and provides scheduled and on-demand delivery throughout the archipelago. Family Islands delivery is priced per island band (A, B, or C) reflecting ferry frequency and distance, with ferry or air cost passed through. Container delivery to the Family Islands is subject to mailboat schedule and offload availability.
What does the International truck offer?
Our International truck carries a piggyback forklift, making it the right asset for construction sites, Family Island ferry docks, retail locations without a dock, and any consignee without on-site material-handling equipment.
Bridging islands, uniting markets
Real-time tracking, expert support, and global reach across The Bahamas and the Caribbean.
Customs clearance & duties
How is brokerage priced?
Brokerage is tiered by origin. US-origin clearance is $75.00 for the first line item plus $10.00 per additional line; non-US origin (Europe, China, UK, other) is $125.00 first line plus $10.00 per additional line. Vehicle and heavy equipment brokerage is $150.00 per unit, including VIN verification and Road Traffic coordination.
Who pays duties and government fees?
Government duties, VAT, environmental levies, and Other Government Agency (OGA) permit fees are passed through at cost. Where CLX advances duty on a client's behalf, a Customs Disbursement Fee of 3% of duty applies, with a $25.00 minimum.
What is documentation release?
Documentation release is mandatory on every shipment regardless of payment terms, at $181.50 per BOL per container (VAT inclusive). It is issued upon receipt of cleared funds and an original or telex-released BOL, and applies to both prepaid and collect shipments.
What is a Transire?
A Transire is required for cargo moving between Bahamian islands. CLX coordinates it at $125.00.
Rates, quotes & payment
How long is a quote valid?
All quotations are valid for 30 days from issue and are subject to fuel and currency adjustment per our surcharge schedule. Third-party government, port, and carrier charges are passed through at cost plus a 3% disbursement fee unless otherwise noted.
How do I pay?
Payment is accepted via Charge Anywhere (credit card), Fygaro (online payment portal), or bank wire transfer in BSD or USD. Documents are released only against cleared funds. Account-client credit terms (Net 30) are available subject to credit approval.
Are volume discounts available?
Account clients with consistent volume may qualify for tiered discounts of 5–15% on standard rates. Volume contracts, master service agreements, and project-specific pricing are negotiated separately.
Is cargo insurance available?
Yes. All-risk cargo insurance is optional and recommended, priced at 0.5–1.5% of cargo value subject to underwriter terms. CLX standard liability is per BOL terms.
Warehousing & 3PL
Where are your warehouses?
CLX operates a 4,000 sq ft Nassau warehouse at Verizon Business Park and a US warehouse presence at Pompano Beach, Florida, via Nativo Logistics at 2800 Gateway Drive, Unit 102.
What does pallet storage cost?
Standard pallet storage in Nassau is $30.00 per pallet per month, pro-rated by half-month. Volume storage (50+ pallets) is $25.00 per pallet per month on a minimum 12-month commitment. A long-term penalty rate of $10.00 applies after 90 days idle to encourage turnover.
Do you handle order fulfillment?
Yes. Pick & pack is $5.00 per B2B order plus $1.50 per line item, or $3.50 per B2C order plus $1.00 per line item. Container receiving is $500.00 per container, including destuffing, count, and putaway up to 20 pallets.
Can you consolidate cargo in the US?
Our Pompano Beach operation receives packages, consolidates pallets, and builds full container loads. Package receiving is $5.00 per package with 30 days free storage; LCL consolidation is $120.00 per cbm with a 1 cbm minimum.
Tracking & coordination
How do I get a status update?
Reach the team handling your file directly. General documentation and quotes go to documents@clxnow.com or (242) 605-0452; Antillean BOLs are handled at bol@clxnow.com.
What happens if storage time runs out?
Storage charges accrue from the arrival date, with free time published per our local charges schedule. Cargo is held subject to a general lien for unpaid charges, and CLX reserves the right of disposal after 60 days of non-payment with appropriate notice.
What about demurrage on Antillean containers?
Demurrage is passed through per the Antillean schedule. Dry 20ft and 40ft containers carry 7 free days, then $37/day for days 8–15 and $150/day from day 16. Flat racks and reefers have shorter free-day windows and higher tier rates.